Only when you accept
We can't connect until you click Accept on your own screen. There are no saved passwords that let us in later.
Kidd Automation › Remote support
Remote support
Help on your screen in minutes.
Download the Kidd Automation support app, read us the ID it shows, and click Accept. We only see your screen while you allow it, and you can end the session at any time.
Windows 10 and 11. No account or sign-up needed. Not on the phone with us yet? Call +353 87 124 1923.
How it works
Three steps, while we're on the phone.
Keep the call going while you do this. It takes about a minute.
- 01
Download and open the app
Use the button above and open the file. If Windows asks whether to allow it, click Yes.
- 02
Read us your ID
The app shows a 9 or 10 digit ID. Read it out to us over the phone.
- 03
Click Accept
A prompt appears when we connect. Click Accept, and we'll see your screen and can help. Close the app, or click Disconnect, whenever you want us to stop.
You stay in control
Nothing happens without your say.
Remote support only works while you're there to allow it.
End it any time
Close the app or click Disconnect, and the session ends straight away.
Encrypted end to end
The session is encrypted between your computer and ours.
Our own server
Connections go through Kidd Automation's own support server in Ireland, not a shared public service.
Other devices
Mac, phone or tablet.
The support app is built on the open-source RustDesk app. On a Mac or Android device, install RustDesk from rustdesk.com or your app store, then open its network settings and enter these details:
ID server
remote.kidd-automation.ieKey
986I7KUPyAi6JRso7tWkcMgLSifFyOJkKMtoEj9vQ+U=Leave the relay and API server fields blank. Not sure? Call us on +353 87 124 1923 and we'll talk you through it.
Work laptop? If Windows asks for an administrator password while we're connected, we can't see that prompt from our side. Type it in yourself, or ask your IT team, and we'll carry on.
Questions
Remote support FAQ
Do I need to install anything permanently?
No. You can run the app just for the session and close it afterwards. If we support you regularly, we may suggest installing it so it's ready next time, but it still needs your Accept to connect.
Can you connect without me knowing?
No. Every session needs you to click Accept on your own screen, and you can see when we're connected.
What can you see?
Your screen, while the session is open. We'll tell you what we're doing as we go. If there's anything private open, close it before you accept.
Windows says the file isn't commonly downloaded.
That's Windows SmartScreen being cautious with a small, specialist app. Click More info, then Run anyway. Only do this for the file downloaded from this page.
It says "Not ready" or won't connect.
Check you're connected to the internet, then close and reopen the app. Phone hotspots and site Wi-Fi both work. If it still won't connect, call us on +353 87 124 1923 and tell us what the bottom of the app window says.
Need help?
Call us first.
Remote sessions are arranged by phone. Call and we'll talk you through it, or email us and we'll call you back.